SHIPPING POLICY

All complimentary shipped items will be sent via standard shipping via USPS with tracking and insurance to the continental US only. If you are not in the continental US, please review our international shipping policy. If faster shipping is required, an additional charge will apply. Please email via feedback section for options.

Unclaimed or return-to-sender parcels will be assessed a 15% restocking fee, plus shipping charges (if item was shipped complimentary of Jullaria).

RETURN POLICY

No returns allowed. Exchanges only. If for any reason you are not satisfied with any item, you may exchange it within 7 days of the date of receipt (10 days for international orders), via an insured method, as Jullaria cannot be responsible for product until we receive the package. Returned items must be in the original packaging and condition. Along with your returned package, please include an insert that clearly shows your name, order number, and items and quantities being exchanged, in addition to specific instructions for exchange. Please pack the returned items well. Items received damaged will be returned to the customer without exchange. Any return 14 days after the goods were received cannot be exchanged.

Shipping and handling costs are not refundable unless the return is due to an error on our part.

Custom-made wraps are final sale (no exchange allowed), as they are produced for a customer and not for our stock.

We will happily exchange products that meet the following requirements; otherwise, they will be returned to sender in original condition:

• Goods must be returned within 5 business days of receipt (10 business days for international orders).
• Only one exchange allowed per order (so please be specific with your exchange requests).
• Goods must be in original condition. Used/worn/damaged goods will not be accepted.

Due to the fragile and handmade nature of our wraps item must be shipped back in a packed in a box or heavily padded mailer to protect the merchandise. Jullaria will not accept goods damaged in return shipping. If your request for exchange cannot be fulfilled due to out-of-stock or discontinued items, Jullaria will contact you via email for substitution options.

We recommend you also email us explaining your reasons for exchanging and what you would like to exchange it for. (We may ask you to be very specific in your new request. Exchange request is dependent on stock and availability and may be subject to price adjustment.)

Unless the product is defective (decided by Jullaria upon review of actual product) and customer is requesting identical replacement product, customer is responsible for return shipping charges. Shipping charges will be incurred by client to re-ship exchanged product. Shipping charges must be paid prior to shipping product.

Please send returns that meet these criteria to the address below:

“Attn: Jullaria Returns.”

171C Milbar Blvd

Farmingdale, NY 11735